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= Student Information Desk Suite =
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<big>Enterprise Service Desk Suite</big>
Welcome to the Student Information Desk support site. From these pages you will be able to find all information for the configuration, usage and support of the SID (ESD) system. On the left hand navigation menu you will see various links for moving around the site, the information these contain is as follows:<br><br>  


Welcome to the Enterprise Service Desk support site. From these pages you will be able to find all information for the configuration, usage and support of the ESD system. On the left hand navigation menu you will see various links for moving around the site, the information these contain is as follows:<br /><br />
'''Main Page'''<br> The homepage for the system. You are currently here.<br> '''SID Working Group'''<br> The latest announcements from and about the SID Working Group.<br> '''Release Information'''<br> Information on SID release versions and their functionality/fixes.<br> '''Recent Updates'''<br> Support articles that have recently been updated on the site.<br> '''Customer Support Info'''<br> What versions and browsers are currently supported?<br> '''Customer Events'''<br> Details of upcoming Customer Events.  
 
'''Main Page'''<br />
The homepage for the system. You are currently here.<br />
'''ESD Working Group'''<br />
The latest announcements from and about the ESD Working Group.<br />
'''Release Information'''<br />
Information on ESD release versions and their functionality/fixes.<br />
'''Recent Updates'''<br />
Support articles that have recently been updated on the site.<br />
'''Support Info'''<br />
How to get the extra help you require.
 
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[[Image:helpdesk_summary.jpg|Helpdesk Team Summary]]
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= Browse Content Categories =


The following content categories are available on the site:


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[[:Category:Administration|Administration]]<br>  
 
[[:Category:My Clients|Case Management]]<br>  
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[[:Category:Course Enquiries|Course Enquiries]]<br>
 
[[:Category:Diary|Diaries &amp; Events]]<br>  
<big>Using this Support Site</big>
[[:Category:Email Harvesting|Email Harvesting]]<br>  
 
[[:Category:FAQ|FAQs]]<br>  
This support site utilises a system know as a 'Wiki' to deliver its content. Use the text search box on the navigation bar to enter some terms and click 'search' to find related articles. If you already know the exact name of the page in question you can click the 'go' button instead to head directly to that article.
[[:Category:Staff|Helpdesk]]<br>
 
[[:Category:My Profile|My Profile]]<br>  
The pages on the site are divided in to categories, and have common names which are seen throughout the system. As an example, if you type in to the box 'access controls' and click 'go' the page about that topic will be instantly displayed. If you type in 'access controls' and click 'search' then the search results page will display with all related content.
[[:Category:Queues|Queue Management]]<br>
 
[[:Category:Technical|Technical]] <br>
If at any time you get lost on this site, hitting the ALT + SHIFT + Z keys together will take you back to the homepage.
[[:Category:SID8|SID8]] <br>
 
[[:Category:SID9|SID9]] <br>
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[[:Category:SID9.1|SID9.1]] <br>
 
[[:Category:SID9.2|SID9.2]] <br>
 
[[:Category:SID9.3|SID9.3]] <br>
 
[[:Category:SID10|SID10]] <br>
 
[[:Category:CustomerEvents|Customer Events]] <br>
 
 
 
 
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<big>Browse Content Categories</big>
 
The following content categories are available on the site:
 
[[:Category:Administration|Admin Users]] | [[:Category:Staff Users|Staff Users]] | [[:Category:Technical|Technical Setup]]<br />
[[:Category:Diaries|Diaries]] | [[:Category:Projects|Projects]] | [[:Category:CaseManagement|Case Management]]
 
 
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<u>Please refer to the '''</u>'''[[Terminology|<u>Terminology</u>]]'''<u>''' page for descriptions of regularly used abbreviations on this wiki.</u>
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Latest revision as of 13:39, 7 February 2024

Student Information Desk Suite

Welcome to the Student Information Desk support site. From these pages you will be able to find all information for the configuration, usage and support of the SID (ESD) system. On the left hand navigation menu you will see various links for moving around the site, the information these contain is as follows:

Main Page
The homepage for the system. You are currently here.
SID Working Group
The latest announcements from and about the SID Working Group.
Release Information
Information on SID release versions and their functionality/fixes.
Recent Updates
Support articles that have recently been updated on the site.
Customer Support Info
What versions and browsers are currently supported?
Customer Events
Details of upcoming Customer Events.


Browse Content Categories

The following content categories are available on the site:

Administration
Case Management
Course Enquiries
Diaries & Events
Email Harvesting
FAQs
Helpdesk
My Profile
Queue Management
Technical
SID8
SID9
SID9.1
SID9.2
SID9.3
SID10
Customer Events

Please refer to the Terminology page for descriptions of regularly used abbreviations on this wiki.





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