Main Page

Enterprise Service Desk Suite

Welcome to the Enterprise Service Desk support site. From these pages you will be able to find all information for the configuration, usage and support of the ESD system. On the left hand navigation menu you will see various links for moving around the site, the information these contain is as follows:

Main Page
The homepage for the system. You are currently here.
ESD Working Group
The latest announcements from and about the ESD Working Group.
Release Information
Information on ESD release versions and their functionality/fixes.
Recent Updates
Support articles that have recently been updated on the site.
Support Info
How to get the extra help you require.

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Browse Content Categories

The following content categories are available on the site:

Helpdesk Administration
Helpdesk Usage
FAQs
My Profile
My Clients
Diaries & Events
Queues
Email Harvesting
Technical

Please refer to the Terminology page for descriptions of regularly used abbreviations on this wiki.