Main Page

Enterprise Service Desk Suite

Welcome to the Enterprise Service Desk support site. From these pages you will be able to find all information for the configuration, usage and support of the ESD system. On the left hand navigation menu you will see various links for moving around the site, the information these contain is as follows:

Main Page
The homepage for the system. You are currently here.
ESD Working Group
The latest announcements from and about the ESD Working Group.
Release Information
Information on ESD release versions and their functionality/fixes.
Recent Updates
Support articles that have recently been updated on the site.
Support Info
How to get the extra help you require.

Using this Support Site

This support site uses a system know as a 'Wiki' to deliver its content. Use the text search box on the navigation bar to enter some terms and click 'search' to find related articles. If you already know the exact name of the page in question you can click the 'go' button instead to head directly to that article.

The pages on the site are divided in to categories, and have common names which are seen throughout the system. As an example, if you type in to the box 'access controls' and click 'go' the page about that topic will be instantly displayed. If you type in 'access controls' and click 'search' then the search results page will display with all related content.

If at any time you get lost on this site, hitting the ALT + SHIFT + Z keys together will take you back to the homepage.

Browse Content Categories

The following content categories are available on the site:

Helpdesk Administration
Helpdesk Usage
FAQs
My Profile
My Clients
Diaries
Queues
Email Harvesting Technical